Payments, Cancellations, Refunds, & No Shows

I am pretty forgiving, giving people the benefit of the doubt, and, probably, too many chances. But two things in my business will get me riled up…

Ghosts: the people who book a session, then I never hear from them again. No communication. No cancellation. No nothing.

Flakes: the people who communicate with me, even confirming that they will be at their session, then cancel at the last minute with no explanation, show up 30 minutes or more late, or don’t show up at all.

If you ghost me or flake on me… you will be blacklisted from working with me. If you paid for your session in advance, you will not receive a refund.

Payments

A $297 session fee is payable at the time of booking.

If you receive a complimentary photo session from me, you are required to pay a $150 non-refundable retainer. If you make a purchase during your Boudoir Experience, the retainer shall be deducted from the purchase price, before sales taxes are applied.

Client Initiated Cancellations

While I hope you don’t cancel your photo session, I understand that sometimes life gets in the way. Per my cancellation policy, I require at least 5 days advance notification of cancellation.

Paid Sessions

If you cancel more than 5 days prior to your photo session you may a) request a refund of your session fee or b) you may keep it on the books if you intend to reschedule at a later date. If you request a refund, I will initiate a refund within 72 hours of your request. My payment processor will take a few days to refund your session fee once I submit your refund.

If you cancel within 5 days of your scheduled session without communicating with me about your cancellation you forfeit your session fee. It will not be refunded. You may book again at a later date, but you will be required to pay the session fee.

Complimentary Sessions

If you cancel more than 5 days prior to your session date, you may reschedule without paying an additional retainer.

If you cancel within 5 days of your scheduled session, you forfeit your retainer except for illness, hospitalization, or a death in your family. In these cases, you may reschedule without paying another retainer.

If you cancel for any other reason, you forfeit your retainer. It will not be refunded. If you reschedule, you will be required to pay another retainer.

TFP Sessions

You may reschedule your session. However, repeated cancellations may result in denial of future work.

Phantasy Photos Initiated Cancellations

While I try not to cancel any booked sessions, there may be times when it is necessary.

  • Family Emergencies
  • Illness
  • Client Tardiness (30 minutes or more)

If you are more than 30 minutes late for your session, whether you notify me in advance or not, I may cancel your photo session, depending upon other sessions booked for that day or hair and makeup service availability.

Paid Sessions

If it is necessary for me to cancel your session due to a family emergency or illness, you may a) request a refund of your session fee and cancel your photo session, or b) reschedule your photo session for a later date. If you request a refund, I will initiate a refund as soon as I am physically able to do so. My payment processor will take a few days to complete your refund once I have requested your refund with them.

Complimentary & TFP Sessions

Complimentary Sessions: If it is necessary for me to cancel your session due to a family emergency or illness, you may elect to reschedule for a later date or request a refund of your retainer.

Rescheduling

Per my rescheduling policy, you must reschedule at least 5 days prior to your scheduled photo session.

Paid Sessions

You may reschedule your photo session without penalty if you request reschedule more than 5 days prior to your session date.

If you request to reschedule within 5 days of your session date, you forfeit your session fee, except for illness, hospitalization, or a death in the family. In these cases, you may reschedule without paying an additional session fee.

If you request to reschedule within 5 days of your session date, you forfeit your session fee. You may reschedule, but you will be required to pay another session fee to do so.

Complimentary Sessions

You may reschedule your photo session one time and one time only.

If you request to reschedule more than 5 days prior to your session date, you may reschedule without paying an additional retainer.

If you request to reschedule within 5 days of your scheduled session, you forfeit your retainer except for illness, hospitalization, or a death in your family. In these cases, you may reschedule without paying another retainer.

If you request to reschedule for any other reason, you forfeit your retainer. It will not be refunded. If you reschedule, you will be required to pay another retainer to do so.

TFP Sessions

You may reschedule your session. However, repeated rescheduling may result in denial of future work.

No Shows

Paid Sessions

If you do not show up for your session, you forfeit your session fee. It will not be refunded.

You will also be denied the opportunity to book future photo sessions.

Complimentary Sessions

If you do not show up for your session, you forfeit your session fee. It will not be refunded.

You will also be denied the opportunity to book future photo sessions.

TFP Sessions

If you do not show up for your session, you will be denied the opportunity for future work.

Refunds

Generally, session fees and retainers are non-refundable except where noted above.

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