Phantasy Photos

#BeautyCannotBeDefined | Las Vegas Boudoir Photography

Payments, Cancellations, Refunds, & No Shows

I am pretty forgiving, giving people the benefit of the doubt, and, probably, too many chances. But two things in my business will get me riled up…

Ghosts: the people who book a session, then I never hear from them again. No communication. No cancellation. No nothing.

Flakes: the people who communicate with me, even confirming that they will be at their session, then cancel at the last minute with no explanation, show up 30 minutes or more late, or don’t show up at all.

If you ghost me or flake on me… you will be blacklisted from working with me. If you paid for your session in advance, you will not receive a refund.

Payments

A $297 session fee is payable at the time of booking.

If you receive a complimentary photo session from me, you will receive instructions for booking your photo session without paying the session fee.

Cancellations

Client Initiated Cancellations

While I hope you don’t cancel your photo session, I understand that sometimes life gets in the way. Per my cancellation policy, I require at least 72 hours notification of cancellation.

Paid Sessions

If you cancel more than 72 hours prior to you your photo session you may a) request a refund of your session fee or b) you may keep it on the books if you intend to reschedule at a later date. If you request a refund, I will initiate the refund within 72 hours of your request. My payment processor will take a few days to refund your session fee once I submit your refund.

Complimentary & TFP Sessions

There is no penalty if you cancel 72 hours or more prior to your scheduled session.

Late Cancellation Fee

There is a $150 late cancellation fee for cancellations made within 72 hours of your scheduled session.

Paid Sessions

If you cancel within 72 hours of your scheduled session without communicating with me about your cancellation, there is no late cancellation fee, but you forfeit your $297 session fee. You may book again at a later date, but you will be required to pay the session fee again.

Complimentary Session

If you cancel within 72 hours of your scheduled session, you MAY be assessed a late cancellation fee. This is not an automatic charge. If you communicate with me about your need to cancel at the time of cancellation, it is less likely that I will charge the credit card you placed on file at time of booking the late cancellation fee. If you do not communication with me about your cancellation, your card will be charged.

TFP Session

You will not be charged a a late cancellation fee. If you do not communicate with me about your cancellation before or at the time of cancellation, you will be blacklisted from working with me.

Phantasy Photos Initiated Cancellations

While I try not to cancel any booked photo sessions, there may be times when it is necessary.

  • Family Emergencies
  • Illness
  • Client Tardiness (30 minutes or more)

If you are more than 30 minutes late for your session, whether you notify me in advance or not, I may cancel your photo session, depending upon other sessions booked for that day.

Paid Sessions

If it is necessary for me to cancel your session due to a family emergency or illness, you may a) request a refund of your session fee and cancel your photo session, or b) reschedule your photo session for a later date. If you request a refund, I will initiate a refund within 72 hours of your request if I am physically able to do so. My payment processor will take a few days to complete your refund once I have requested your refund with them.

Complimentary and TFP Sessions

If it is necessary for me to cancel your photo session due to family emergency or illness, you may elect to reschedule for a later date or accept the cancellation.

Rescheduling

Per my rescheduling policy, you must reschedule at least 72 hours prior to your scheduled photo session.

Paid Sessions

For paid sessions, as long as you reschedule more than 72 hours prior to your photo session, you may reschedule without paying an additional $297 session fee.

Complimentary Sessions

I allow one reschedule provided you reschedule at least 72 hours prior to your photo session. If you wish to reschedule again, you will have to pay the $297 photo session fee to do so.

TFP Sessions

Provided you reschedule more than 72 hours prior to your scheduled session, there is no penalty. There is also no limit to the number of times you may reschedule your photo session.

Late Rescheduling Fee

There is a $150 late rescheduling fee for rescheduling a session within 72 hours of your scheduled session.

Paid Sessions

You will not be assessed the late rescheduling fee, but you do forfeit your $297 session fee, and will be required to pay another $297 session fee to reschedule.

Complimentary Sessions

You may be charged the late rescheduling fee. It is not an automatic charge. Whether you are charged or not is wholly dependent upon you. If you communicate to me your need to reschedule, I may decide to waive the late rescheduling fee. If you do not communicate your reason for rescheduling, you will be charged the late rescheduling fee. As long as you have not already rescheduled your photo session, you may reschedule your photo session at no additional cost.

TFP Sessions

There is no late rescheduling fee since you do not have a credit card on file. You may reschedule for a later date with no additional costs.

No Shows

Paid Sessions

If you paid for your session at time of booking and you fail to show up for your photo session, you forfeit your session fee. You may book again, but you will have to pay the $297 session fee again.

Complimentary Sessions

If you received a complimentary photo session and you fail to show up, you will be charged a $150 no show fee to the credit card you put on file at time of booking. If you wish to reschedule, you will be required to pay the $297 photo session fee to do so. If you remove your card from my system, cancelled your card, or your card expired, or I am unable to charge your credit card on file for any reason, you will be blacklisted from working with me.

TFP Sessions

If you scheduled a TFP session and do not show up, it’s highly likely that you will be blacklisted from working with me in the future.

Refunds

Generally, session fees are nonrefundable, but this is not an absolute policy. I may choose to refund your session fee depending upon your circumstances, provided you communicate with me your reason for cancelling your photo session and refund request.