We are pretty forgiving, giving people the benefit of the doubt, and, probably, too many chances. But there are two things we will not tolerate…
Ghosts: the people who book a session, then we never hear from them again. No communication. No cancellation. No nothing.
Flakes: the people who communicate with us, even confirming that they will be at their session, then cancel at the last minute with no explanation, show up 30 minutes or more late, or don’t show up at all.
If you ghost us or flake on us, we will never work with you again. Also, you will not receive a refund. Finally, if you try to book with us again, we will decline your booking and issue a refund.
Payment is required at the time of booking. We realize that many of our packages are expensive. For that reason, we are now offering PayPal as a payment option. PayPal allows you to pay all at once or pay in four (4) installments. PayPal also offers PayPal Credit, which allows you to spread out your payments over several months.
Client Initiated Cancellations
Cancellations are not permitted. If you cannot make it to your boudoir experience, you may gift or sell it to a friend. Your friend must contact us as soon as quickly so that we can update the session details, and have your friend sign their contract and other documents.
Phantasy Photos Initiated Cancellations
If it is necessary for us to cancel your session due to a family emergency or illness, you will be invited to reschedule once our situation is resolved. If you choose not to reschedule, we will issue a refund.
Rescheduling of boudoir experiences is not allowed, except for the following reasons:
- COVID-19 illness to you or a member of your household
- Potential exposure to COVID-19 to you or a member of your household
- Other severe medical emergency, such as heart attack or stroke to you or a member of your immediate family.*
- Hospitalization to you or a member of your immediate family.*
No Shows & Tardiness
No shows are not tolerated. If you no-call, no show for your photo session you will be banned from booking with us.
Hair and makeup artists do not stay for your photo session. They have other appointments. If you are more than 15 minutes late to your boudoir experience and do not let us know (phone call or text message), your hair and makeup artist will leave and your session is canceled.
In either case, there are no refunds.
There are no refunds unless the cancellation is due to Phantasy Photos and we are unable to agree upon an acceptable rescheduling of your boudoir experience.